Last updated: November 15, 2025
At Vordstgrexil, we take immense pride in every arrangement that leaves our Willowbrook Lane studio. Each bouquet is handcrafted with seasonal, locally-sourced blooms cultivated without harmful chemicals. We are committed to your complete satisfaction and the exceptional quality of our sustainable florals.
Fresh flowers are living, breathing works of nature with inherent variability in appearance, colour, and longevity. Due to their perishable nature and the bespoke craftsmanship involved in each arrangement, our return policy differs from conventional retail products. We ask for your understanding of these unique characteristics when purchasing floral arrangements.
We stand behind the quality of our work. If you are not completely satisfied with your floral arrangement, please contact us within 24 hours of delivery or collection. We will work with you to resolve any concerns through one of the following options:
To ensure we can properly address any concerns, please notify us within the following timeframes:
When reporting an issue, please provide clear photographs of the arrangement in question. This helps us assess the situation and determine the most appropriate resolution.
We cannot accept returns or provide refunds in the following situations:
If you believe your arrangement was not delivered or was delivered to an incorrect address, please contact us immediately. We will investigate the matter with our delivery team and work to resolve the situation promptly. Please ensure that delivery address information provided at the time of order is accurate and complete.
When a refund is approved, it will be processed within 5-7 business days to the original method of payment. Please allow additional time for your bank or credit card company to process the refund. Refund amounts will be determined on a case-by-case basis depending on the nature and extent of the issue.
Large-scale event and wedding orders require special consideration due to their custom nature and significant preparation time. Cancellations and changes to these orders are subject to specific terms outlined in your event contract. Please contact us directly to discuss any concerns regarding event florals.
As a sustainable florist committed to seasonal, locally-sourced blooms, we work closely with nature's rhythms. Certain flowers may be unavailable due to weather conditions, growing seasons, or supply constraints. When substitutions are necessary, we will use blooms of equal or greater value that maintain the aesthetic and colour palette of your chosen design. Substitutions made to preserve overall quality and design integrity are not grounds for return or refund.
To maximise the vase life and beauty of your arrangement, we provide detailed care instructions with every purchase. Proper care includes:
Following these care guidelines will help ensure your sustainable blooms flourish to their full potential.
Your satisfaction is paramount to us. If you have any questions about our return policy or wish to report an issue with your order, please don't hesitate to reach out:
We aim to respond to all enquiries within 24 hours during business days.
We reserve the right to modify this return policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes constitutes acceptance of the revised policy.
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